Customer Success Management

Chad Horenfeldt

The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career

Springer Gabler

Customer Success Management – Kundenerfolg als Geschäftsstrategie: Wie Business-Kunden ihre Ziele erreichen können

Springer Gabler

Erfolgreiches Customer-Success-Management: Definition – Erfolgsfaktoren – Organisation (essentials)

Wiley

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Lioncrest Publishing

The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company

Wiley

The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company

Customer Success Mindset: Building Customer-Centricity into the DNA of your Growth Strategy

Independently published

Control Your Customer: A Guidebook for Customer Success Managers

Independently published

Building a Customer Success Function for a SaaS Business (DH2)

Independently published

Outcomes Over Output: Why customer behavior is the key metric for business success